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This is an umbrella issue encompassing the various IZ issues. Previously, Helm and IZ were separate systems with separate accounts. Now, IZ is "linked" to SourceCast. Whereas before a user logged into IZ separately from Helm, now logging into SourceCast automatically logs the user into IZ. In addition, the IZ account will show the user's email address as "username@netbeans.org", which is simply an alias to the corresponding SourceCast account (which forwards email on to the username designated in the SourceCast account). The possible problems with this are as follows: 1) Users who had IZ accounts but not Helm accounts before the migration now have no SC accounts, and cannot log into their IZ accounts (as logging into IZ separately has been disabled). 2) Users who had IZ accounts and also Helm accounts, but using different email addresses and/or passwords, will not be able to log in in the manner to which they are accustomed. 3) Users may have multiple IZ accounts now, causing confusion when someone assigns an issue to one of their 'other' accounts. 4) Users may be confused by the appearance of the 'username@netbeans.org' address when they use IZ. 5) Users will no longer be able to register for an IZ account from the link on the Bugs page. 6) Users may have different permissions than the ones they used to have. Here is what we need to do to resolve this: 1) Remove outdated and incorrect IZ accounts. 2) Create new IZ and/or SC accounts where needed, and verify permissions. 3) Change issues (owner, cc:, etc.) to reflect new accounts. 4) Write a document to educate users about new process. 5) Remove outdated link on bugs page. 6) Verify that new accounts are being created with correct permissions.
Accepting for support, adding cc:s.
*** Issue 13382 has been marked as a duplicate of this issue. ***
*** Issue 13416 has been marked as a duplicate of this issue. ***
*** Issue 13430 has been marked as a duplicate of this issue. ***
Internal CollabNet issues SC97, PCN4861.
The initial list of new sourcecast accounts to be created has been sent to the developer and the creation process is being tested. Meanwhile, the list of possible duplicates has been sent to Michael Boyer and Jack Catchpoole for editing and approval.
Michael Boyer has returned the list of duplicates. Taska is folding in the duplicates to the two main lists. The developer is staging the IZ modifications. When the IZ modifications have been staged, taska will create the new SC accounts and the operations team will make the IZ modifications on the live box.
The operations group and the developer will be staging the script together today (additional info will go to mboyer in an email).
The script has been run on the staging server and the results are being verified there.
The accounts have been created on the live site, the script has been run on the live site, and notifying emails have been sent out.
All IZ account problems should be resolved now. Anyone still having problems please reopen with details.
*** Issue 19060 has been marked as a duplicate of this issue. ***
Target milestone was changed from not determined to TBD
We recently moved out from Collabnet's infrastructure