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Bug 82578 - IDE 5.0 installation problem
Summary: IDE 5.0 installation problem
Status: CLOSED WORKSFORME
Alias: None
Product: installer
Classification: Unclassified
Component: Code (show other bugs)
Version: 5.x
Hardware: PC Windows XP
: P1 blocker (vote)
Assignee: mslama
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-08-13 06:52 UTC by btry
Modified: 2006-09-24 15:06 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:


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Description btry 2006-08-13 06:52:26 UTC
I have downloaded the netbeans IDE 5.0 and when i try to install the IDE, the 
installer produce a hs_err_pid3560.log file the file contains the following 
info.
-------------------
An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at 
PC=0x7C92AE22
Function=RtlImpersonateSelf+0x3A5
Library=C:\WINDOWS\system32\ntdll.dll

Current Java thread:
	at java.util.zip.ZipFile.getEntry(Native Method)
	at java.util.zip.ZipFile.getEntry(ZipFile.java:146)
	- locked <0x1002ba88> (a java.util.jar.JarFile)
	at java.util.jar.JarFile.getEntry(JarFile.java:194)
	at java.util.jar.JarFile.getJarEntry(JarFile.java:181)
	at sun.misc.URLClassPath$JarLoader.getResource(URLClassPath.java:668)
	at sun.misc.URLClassPath.getResource(URLClassPath.java:157)
	at java.net.URLClassLoader$1.run(URLClassLoader.java:191)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.net.URLClassLoader.findClass(URLClassLoader.java:187)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
	- locked <0x10027488> (a sun.misc.Launcher$AppClassLoader)
	at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:274)
	- locked <0x10027488> (a sun.misc.Launcher$AppClassLoader)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
	at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
	- locked <0x10027488> (a sun.misc.Launcher$AppClassLoader)
	at run.main(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00406000 	E:\Program Files\java\bin\java.exe
0x7C900000 - 0x7C9B0000 	C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F4000 	C:\WINDOWS\system32\kernel32.dll
0x77DD0000 - 0x77E6B000 	C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 	C:\WINDOWS\system32\RPCRT4.dll
0x77C10000 - 0x77C68000 	C:\WINDOWS\system32\MSVCRT.dll
0x08000000 - 0x08138000 	E:\Program Files\java\jre\bin\client\jvm.dll
0x77D40000 - 0x77DD0000 	C:\WINDOWS\system32\USER32.dll
0x77F10000 - 0x77F56000 	C:\WINDOWS\system32\GDI32.dll
0x76B40000 - 0x76B6D000 	C:\WINDOWS\system32\WINMM.dll
0x5CD70000 - 0x5CD77000 	C:\WINDOWS\system32\serwvdrv.dll
0x5B0A0000 - 0x5B0A7000 	C:\WINDOWS\system32\umdmxfrm.dll
0x10000000 - 0x10007000 	E:\Program Files\java\jre\bin\hpi.dll
0x00390000 - 0x0039E000 	E:\Program Files\java\jre\bin\verify.dll
0x003B0000 - 0x003C9000 	E:\Program Files\java\jre\bin\java.dll
0x003D0000 - 0x003DD000 	E:\Program Files\java\jre\bin\zip.dll
0x76C90000 - 0x76CB8000 	C:\WINDOWS\system32\imagehlp.dll
0x59A60000 - 0x59B01000 	C:\WINDOWS\system32\DBGHELP.dll
0x77C00000 - 0x77C08000 	C:\WINDOWS\system32\VERSION.dll
0x76BF0000 - 0x76BFB000 	C:\WINDOWS\system32\PSAPI.DLL

Heap at VM Abort:
Heap
 def new generation   total 4544K, used 272K [0x10010000, 0x104f0000, 
0x10770000)
  eden space 4096K,   6% used [0x10010000, 0x100543c8, 0x10410000)
  from space 448K,   0% used [0x10410000, 0x10410000, 0x10480000)
  to   space 448K,   0% used [0x10480000, 0x10480000, 0x104f0000)
 tenured generation   total 60544K, used 0K [0x10770000, 0x14290000, 
0x16010000)
   the space 60544K,   0% used [0x10770000, 0x10770000, 0x10770200, 0x14290000)
 compacting perm gen  total 4096K, used 1339K [0x16010000, 0x16410000, 
0x1a010000)
   the space 4096K,  32% used [0x16010000, 0x1615ef18, 0x1615f000, 0x16410000)

Local Time = Sun Aug 13 09:27:17 2006
Elapsed Time = 3
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_04-b05 mixed mode)
#
----------------------------
I have jdk1.4.2_04 installed in my system
OS: Win xp SP2

Please, any give a solution to this problem.
Comment 1 btry 2006-08-13 16:17:40 UTC
Now I updated the jdk to jdk 1-5-0_08. Now the netbeans installor produce the
message Exception in thread "main" java.lang.NoClassDefFoundError:
com/installshield/boot/streamhandler/ISMPURLStreamHandlerFactory at
run.main(Unknown Source)
Comment 2 mslama 2006-08-14 09:14:04 UTC
Please first check MD5 checksum. You can find correct value for your installer
version on download page. It looks like your installer file is corrupted.
Workaround is to use zip file.
Comment 3 Petr Blaha 2006-08-17 18:50:11 UTC
I'm marking as INCOMPLETE since we are waiting for user's feedback.
Comment 4 mslama 2006-09-05 10:24:04 UTC
No response from reporter. Closing as WORKSFORME. Please reopen if you add any info.
Comment 5 btry 2006-09-24 15:06:26 UTC
Sorry for my late response. The problem is solved. Thank you very much my 
friends.