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Bug 80432 - NPE during installation of software
Summary: NPE during installation of software
Status: RESOLVED WORKSFORME
Alias: None
Product: installer
Classification: Unclassified
Component: Code (show other bugs)
Version: 5.x
Hardware: All Windows XP
: P1 blocker (vote)
Assignee: Kirill Sorokin
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-07-17 18:55 UTC by ekimm
Modified: 2006-07-17 22:40 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:

Attachments
installation error log (1.95 KB, application/octet-stream)
2006-07-17 18:55 UTC, ekimm 		Details
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Description ekimm 2006-07-17 18:55:06 UTC 
Utilizing cokemilestone15, I received the following from the installer as it 
exited with error.

(Jul 17, 2006 10:32:19 AM), Install, com.installshield.product.service.product.P
ureJavaProductServiceImpl$Installer, err, java.lang.NullPointerException
STACK_TRACE: 21
java.lang.NullPointerException
        at com.installshield.product.service.registry.PureJavaRegistryServiceImp
l.getSoftwareObjectKeysWithParent(Unknown Source)
        at com.installshield.product.service.registry.PureJavaRegistryServiceImp
l.updateSoftwareObjectKeyVersion(Unknown Source)
        at com.installshield.product.service.registry.PureJavaRegistryServiceImp
l.updateSoftwareObject(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown
 Source)
        at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown S
ource)
        at com.installshield.product.service.registry.GenericRegistryService.upd
ateSoftwareObject(Unknown Source)
        at com.installshield.product.service.product.PureJavaProductServiceImpl$
InstallProduct.addToVPD(Unknown Source)
        at com.installshield.product.service.product.PureJavaProductServiceImpl$
InstallProduct.checkInstalledVersion(Unknown Source)
        at com.installshield.product.service.product.InstallableObjectVisitor.vi
sitSoftwareObject(Unknown Source)
        at com.installshield.product.service.product.InstallableObjectVisitor.vi
sitProductBean(Unknown Source)
        at com.installshield.product.service.product.InstallableObjectVisitor.vi
sitProductBeans(Unknown Source)
        at com.installshield.product.service.product.PureJavaProductServiceImpl$
InstallProduct.install(Unknown Source)
        at com.installshield.product.service.product.PureJavaProductServiceImpl$
Installer.execute(Unknown Source)
        at com.installshield.wizard.service.AsynchronousOperation.run(Unknown So
urce)
        at java.lang.Thread.run(Unknown Source)
Comment 1 ekimm 2006-07-17 18:55:33 UTC 
Created attachment 31932 [details]
installation error log
Comment 2 Kirill Sorokin 2006-07-17 19:55:27 UTC 
The term coke suggests that you meant the Enterprise Pack installer.. Moving.
Comment 3 Kirill Sorokin 2006-07-17 19:57:21 UTC 
The stack trace that you attached leads to the idea that the InstallShield VPD
registry got corrupted. Please try moving it temporarily and see whether the
error goes away. The IS VPD Registry is located at C:\Program Files\Common
Files\InstallShield\Universal
Comment 4 ekimm 2006-07-17 22:40:48 UTC 
Deleting the installshield directory as specified corrected the problem.