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If you are reporting a bug on someone's behalf, you might reasonably want to place them in the CC field for the bug so that they get email when the status of the bug changes. But Bugzilla does not permit this unless they have a registered Bugzilla account (under that exact email address).
This is unfortunately, just the way bugzilla works. We'd like to hold off on any major reworkings of bugzilla as we intend to replace it with scarab.tigris.org ... thus the "WONTFIX" status. (I'm not trying to be mean about this, just realistic :-)). One could consider the current behavior a "feature" as it prevents people not registered in the system from getting spam if they didn't sign up. Currently only registered bugzilla users with known-valid email addresses can be assigned bugs or cc'd on bugs. The email addy is known-valid because when the user registered (in bugzilla) they are sent an email confirmation. I believe the account only becomes active once they've responded to the confirmation URL. For consistency and ease-of-use, I do suggest setting up all users in bugzilla as <cvsuser>@netbeans.org since tigris maintains the <cvsuser>@netbeans.org mapping to the real user's email address. Furthermore, there is additional consistency because <cvsuser> is the same as the given user's CVS login under which they've committed changes. See http://www.netbeans.org/www-dev/msg00055.html for my suggestion in this regard. This will require a remapping of all existing <userfirst>.<userlast>@netbeans.com names to <cvsuser>@netbeans.org in the bugzilla database. Once that is done' all you have to do is remember the user's <cvsuser>@netbeans.org address when assigning or ccing a bug. And one would expect all users being assigned or cc'd bugs on netbeans.org to have a netbeans.org account already setup... For CC'ing users not in the system.... there is no solution currently. One possiblity is to CC bugs@<module>.netbeans.org and tell the user to monitor the archive at http://<module>.netbeans.org/<module>-bugs/ to see if their bug got fixed. I do think that having a way of browsing valid addresses in bugzilla (both for assigned-to and CC fields) is a good and necessary idea. Furthermore, so is the ability to easily add a 3rd party to the registered users list (w/ an opt-in email sent out that confirms/enables the account). This is something we expect to have in scarab because it will be better integrated with tigris' user management. (PS: note that bugzilla code is "write once, rewrite everywhere" Perl spaghetti so we are reticent to do major infrastructural rework, other than fixing showstoppers in netbeans' bugzilla. There is a very good chance that adding a feature will break something else that'll be nearly impossible to test for... thus the "wontfix" status until we can employ a more manageable bug-tracking solution.)
*** Bug 8493 has been marked as a duplicate of this bug. ***
reopening; there are now 5 issues about this, trying to tie them all together.
*** This issue has been marked as a duplicate of 13726 ***
We recently moved out from Collabnet's infrastructure