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I would be great if one could have some additional meta information about a contact (e.g. online since, etc.) and show them (perhaps in a window that can be opened from a drop down menu when one right-clicks on a user name)
Reassigning to issues@collab. Collab Support plugin is not actively maintained. Obsoleted in 6.7 by the newly introduced integration with Project Kenai, a collaborative environment for developers to host their open-source projects, which includes also a chat service.