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Bug 56117 - Confusing/hidden IZ attachement MIME types
Summary: Confusing/hidden IZ attachement MIME types
Status: RESOLVED INVALID
Alias: None
Product: obsolete
Classification: Unclassified
Component: collabnet (show other bugs)
Version: 4.x
Hardware: All All
: P3 blocker with 7 votes (vote)
Assignee: Jan Chalupa
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2005-03-10 09:01 UTC by _ pkuzel
Modified: 2009-11-08 02:34 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments

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Description _ pkuzel 2005-03-10 09:01:17 UTC
While creating an issue attachement I cannot believe my eyes. There are office
types of attachements. But most usefull 

  text/plain

is missing.

Could you restore original types and order?
Comment 1 jcatchpoole 2005-03-10 10:30:37 UTC
I also noticed this - I assume "Java (TM) source, plain text (text/plain)" is
what should be used, but it is far from obvious.

Collab, this is a usability issue rather than anything.  When scanning that long
list looking for "Text" it is very easy to miss "Java" which is buried towards
the bottom of the list.  Any chance to add a "Text/Plain" item at the very top
of the list ?  That will surely be the most common type of attachment.

Petr, changing to enhancement as (AFAIK) the text/plain type already exists, but
is very unintuitively hidden away.  Also updating summary.  Pls comment if you
disagree.  Thanks.
Comment 2 Unknown 2005-03-10 10:53:19 UTC
Marking this p5 and will update soon.
Comment 3 _ pkuzel 2005-03-10 10:57:49 UTC
Order:

  text/plain
  Patch/Diff
  PNG image
  Gif image
  zip
  <others by alphabet>
Comment 4 jcatchpoole 2005-03-10 11:18:25 UTC
Er - P5 ?  My evaluation would be a P2 or 3 enhancement, pls explain.
Comment 5 Unknown 2005-03-10 11:31:50 UTC
Jack:

As you mentioened that this is usability issue, this is not affecting us 
uploading the attachment. As this is just about ordering the mime types for the 
visibility,so i have marked this as P5 which will give us sometime to look at 
other p2s and p3s.

-Priya
Comment 6 Milan Kubec 2005-03-18 09:32:49 UTC
I'd really think that order of items as posted by pkuzel would be much much
better than current state.

Is there any statistics of how many of excel, word and ppt attachments is in IZ?
Is it possible to order the list according to how are MIME types common in
attachments?
Comment 7 Roman Strobl 2005-03-18 09:44:20 UTC
I disagree with changing this to ENHANCEMENT, this is a DEFECT because users
will not be able where to place plain text attachments. It was very hard for me
to find out as a QE person where should I place the plain-text attachment. Users
are constantly claiming that the issue reporting is difficult, so let's not make
the situation worse. 

Plain-text documents are the most widely used attachment. Let's put it on top.

BTW, do you think that placing Microsoft Word and Excel as first mime types is a
good step for Sun Microsystems? When Sun has a product which is directly
competing with MS Office suite?

I am increasing the priority to P3, not to create flame but just to make sure
this gets high priority attention.

Thank you for understanding.
Comment 8 zikmund 2005-03-18 09:45:36 UTC
  Microsoft Word on 1st place
  Microsoft Excel on 5th place
  Microsoft Powerpoint on 6th place
-- Guys! We are SUN, not Microsoft! Does it mean we prefer Microsoft format so
much? We ask users NOT to use these formats because we have problems with them.
IMO from this point of view it's a DEFFECT and at least P3.
Moreover look into statistics how many users use these formats.
Comment 9 Jiri Kovalsky 2005-03-18 09:52:54 UTC
Is it really that hard to change the order ? It can significantly improve user
perception. I strongly agree with Milan. I simply can't understand the reasoning
leading to current order of MIME types.
Comment 10 Milan Kubec 2005-03-18 09:54:09 UTC
And what about OpenOffice/StarOffice, it's widely used open source office suite
and no MIME type here?
Comment 11 L Martinek 2005-03-18 10:42:35 UTC
I would remove all office formats. And why there is zip twice:

- Binary file, .jar file, .class file, .zip file (application/octet-stream)
- ZIP compressed (application/x-compressed)

My final ordered preferred list is:

Plain text (text/plain)
Patch/Diff file (patch)
Binary file, .jar file, .class file, .zip file (application/octet-stream)
PNG image (image/png)
GIF image (image/gif)
JPEG image (image/jpeg)
HTML source (text/html)
XML source (text/xml)
Other (enter mime type)

And no other types please.
Comment 12 Jan Chalupa 2005-03-25 15:55:56 UTC
He. I just found out that I can configure the list of mime types (apparently, a
feature enabled after the SourceCast upgrade.

I've already deleted all MS related mime types and the list looks much better to
me. I don't think I can fix the ordering as IZ seems to order the items
alphabetically by the mime type id. However, I can remove a few more entries if
you want. Should I go with the list proposed by lmartinek?
Comment 13 Jan Chalupa 2006-06-12 06:35:19 UTC
Obsolete. The selection of MIME types in the 'create new attachment' form has
changed again after the recent SourceCast upgrade. Now there is a combo with
available MIME types. I don't see any inappropriate types in the combo.
Comment 14 Marian Mirilovic 2009-11-08 02:34:20 UTC
We recently moved out from Collabnet's infrastructure