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Bug 41094 - Mail server collapsed
Summary: Mail server collapsed
Status: RESOLVED INVALID
Alias: None
Product: obsolete
Classification: Unclassified
Component: collabnet (show other bugs)
Version: 3.x
Hardware: All Other
: P1 blocker (vote)
Assignee: support
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2004-03-18 01:38 UTC by Daniel Pfeffer
Modified: 2009-11-08 02:33 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Exception Reporter:

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Description Daniel Pfeffer 2004-03-18 01:38:32 UTC 
No messages go throuh netbeans mail system now.
I  seems that the mail server collapsed under 
the load of sending out commit notifications 
about our recent big merge.

(It happened at least once in the past when we 
batch updated IZ. I remember it took at least 
several days for the netbeans.org mail server to 
clear up the queue.  This may be the case this 
time again.)

The trouble is we are announcing 3.6 RC now.
This is realy very critical and we need to fix 
this this immedaiately.
Comment 1 Unknown 2004-03-18 02:33:48 UTC 
Accepting issue & opening an internal pcn to have engineering address
this.

Eric
Comment 2 Unknown 2004-03-18 02:34:15 UTC 
.
Comment 3 Unknown 2004-03-18 02:50:38 UTC 
I logged pcn27240 to have operations address this asap.

Eric
Comment 4 Unknown 2004-03-18 03:25:25 UTC 
I just got word that our operations team is looking into this problem now.
Eric
Comment 5 Unknown 2004-03-18 03:25:52 UTC 
cc'ing Mohan
Comment 6 Unknown 2004-03-18 16:31:30 UTC 
Hi Daniel,

The queue should be cleared out.
At this point things have returned to normal. There was a backlog of
several thousand messages which has now been cleared out.
Please verify that this is working as it should.

Thanks,
Eric
Comment 7 Daniel Pfeffer 2004-03-18 18:46:29 UTC 
The messages seems to go through now, but they doesn't seem to get
archived. Can you fix this ASAP? Many thanks!
Comment 8 Unknown 2004-03-19 19:36:04 UTC 
Hi there Daniel


I just got conrimation that the archiving has been fixed.
Please verify.
Thanks,

Eric
Comment 9 Jiri Kovalsky 2004-03-22 07:51:09 UTC 
Yes, confirming as fixed. I am also glad you managed to archive all
the missing e-mails since the collapse.
Thanks a lot.
Comment 10 Daniel Pfeffer 2004-03-22 08:45:36 UTC 
It seems to be fixed. Thank you all for help!
I would however suggest to have a "post-mortem" discussion how to
avoid this situation in future. Any comments and recommendations are
more then welcomed.
Comment 11 jcatchpoole 2004-03-22 15:18:28 UTC 
Re-opening, so I can re-assign.
Comment 12 jcatchpoole 2004-03-22 15:18:54 UTC 
x
Comment 13 jcatchpoole 2004-03-22 15:19:12 UTC 
x
Comment 14 Unknown 2004-10-13 09:25:27 UTC 
closing..
Comment 15 Marian Mirilovic 2009-11-08 02:33:17 UTC 
We recently moved out from Collabnet's infrastructure