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Bug 34680 - Help window disappears when Wizard closes
Summary: Help window disappears when Wizard closes
Status: VERIFIED FIXED
Alias: None
Product: platform
Classification: Unclassified
Component: Help System (show other bugs)
Version: 3.x
Hardware: PC Windows XP
: P3 blocker (vote)
Assignee: mslama
URL:
Keywords: UI
Depends on:
Blocks: 40668
  Show dependency tree
 
Reported: 2003-06-27 23:06 UTC by jimkatz
Modified: 2008-12-22 21:39 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Exception Reporter:


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Description jimkatz 2003-06-27 23:06:26 UTC
Running the IDE Tutorial. Each time I finish a
Wizard operation the tutorial help window closes
as well.
Comment 1 pzajac 2003-06-30 08:44:24 UTC
I cannot reproduce it on Linux. After opening Help window I performed
the New from template action. The wizard panel was shown. After
closing the wizard panel the Help window rest opened.
Comment 2 pzajac 2003-06-30 08:44:51 UTC
reassigned to core/help system
Comment 3 Patrick Keegan 2003-10-16 13:49:08 UTC
Jim, does this happen when you've pressed the Help button in the
wizard? If so, the behavior is as designed. 

However, if you open the Help window before you open the wizard, the
Help window should stay open even after you finish with the wizard.

IMO, the behavior in these scenarios is correct. Chances are if you
are opening the help in a dialog or wizard, you only care about the
help for that wizard or dialog. But if you open the help window before
the wizard, you might be going through a procedure that might involve
multiple  dialogs and wizards so the the help window should stay
visible throughout this procedure.

If the Help window disappears when you close the wizard (even if you
opened Help before opening the wizard), let us know. Or if you
disagree with me about the proper behavior, please explain why (a use
case would be helpful). Otherwise I'll close this issue as INVALID.
Comment 4 Chris Kutler 2004-03-05 22:43:01 UTC
Comments: Looking at other products I see either the help window
staying open when you close the wizard, or the wizard help window
being a new and separate help window.

Consider the scenario where the user opens the help from the wizard,
clicks a link and then another and finds some information that is
useful for the next step after completing the wizard. When the person
closes the wizard, the help goes away and the user will have a tough
time finding that piece of help again. 

If you leave the help open, and the user doesn't need it anymore, he
or she can close it then. 

My 2 cents.
Comment 5 _ tboudreau 2004-04-19 14:05:57 UTC
Reassigning to Marek, new owner of output window and help system
Comment 6 mslama 2005-01-06 14:20:10 UTC
1.Help window stays opened when Wizard closes if Help window was
opened BEFORE Wizard was opened. 
2.Help windows is closed when Wizard closes if Help window was opened
AFTER Wizard was opened.

Assigning to HIE to confirm if behavior descibed above is correct or not.

I tested on Linux/Gnome and Win XP current dev build NB 4.1 6 Jan (my
own build) and JDK 5.0 Update 1.

Help window is still repositioned when Wizard is closed - this
behavior should be fixed as excluding modality fix will be integrated
to JDK. See issue #29448 for mode details about this.

If you find any case above case 1 is not true please add info
here/reopen issue. Thanks.
Comment 7 jrojcek 2005-10-13 15:54:52 UTC
I tend to say that the Help window should not disappear even if it was open from the wizard for the 
reasons stated by ckutler. If the help window showed just 1 help page describing the current wizard 
page, then it would be okay. But as we open up the whole help set with certain topic selected, the user 
can browse to different topics and try something that is discribed there which requires closing the 
current wizard.

Having to close the help window manually after closing the wizard is not a problem IMO.

Patrick, Jindro, what do you think about such behavior? Thanks.
Comment 8 Patrick Keegan 2005-10-13 18:40:21 UTC
I can see a scenario that Jano and Chris discuss. I tend to think that it is
less common than someone opening the help in the wizard just for the wizard
help. Then again, automatically dismissing the help is probably more annoying
for the person that doesn't want it to happen than having to manually dismiss
the help is annoying for the person who would like it to go away automatically.
Consider me agnostic on this issue.
Comment 9 jrojcek 2005-10-14 10:02:15 UTC
You summarized it exactly as I was thinking about it. The scenario when the user wants to continue 
with help after closing the wizard is definitely less common, but the current behavior is in this case 
more annoying than closing the help window always manually.

Okay I think we should try to do it this way and see how users react. It is probably too late for 5.0 as we 
need user feedback on this.
Comment 10 mslama 2005-10-14 10:28:13 UTC
Note: From JDK 5.0_03 there is modality exclusion supported by JDK ie.
reparenting of Help window is not performed ie. there are no sideeffect of
reparenting of Help window anymore - no closing of Help window or dancing around
the screen. This is standard behavior for future ie. Help window stays open
regardless time it was opened (before or after wizard/modal dialog was opened).
So for JDK > JDK 5.0_03 this issue is fixed. For older JDK I recommend leave it
as it is.

I will check current Apple JDK 5.0.
Comment 11 mslama 2005-10-18 12:26:20 UTC
Current version of Apple JDK 1.5.0_02-36 does not support modality exclusion.

Closing as FIXED.
Comment 12 Marian Mirilovic 2005-10-26 10:48:45 UTC
verified in NB5.0(200510251800)