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Bug 25520 - Help | Submit Feedback broken
Summary: Help | Submit Feedback broken
Status: CLOSED FIXED
Alias: None
Product: utilities
Classification: Unclassified
Component: Code (show other bugs)
Version: 3.x
Hardware: PC Windows ME/2000
: P2 blocker (vote)
Assignee: issues@utilities
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2002-07-10 22:28 UTC by Patrick Keegan
Modified: 2015-09-11 10:06 UTC (History)
5 users (show)

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments
Proposed fix. (1.80 KB, patch)
2002-07-16 17:18 UTC, _ lkramolis
Details | Diff

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Description Patrick Keegan 2002-07-10 22:28:33 UTC
The Submit Feedback link  in the help menu points to an out-of-date link which is rerouted to a 
general link which has no form for submitting feedback
Comment 1 Jiri Mzourek 2002-07-15 09:30:56 UTC
Patrick, could you provide the correct URL? Thanks.
Comment 2 _ ttran 2002-07-15 12:36:39 UTC
bookmarks/URLs are defined in utilities module
Comment 3 Patrick Keegan 2002-07-15 17:30:53 UTC
Sorry, Jirka. I don't know the new URL for feedback. Jack, do you?
Comment 4 jcatchpoole 2002-07-15 18:09:33 UTC
This looks like a duplicate of issue 23850.

There is no feedback form anywhere (we can't do CGI on
netbeans.org).  Help | feedback goes to /contact.html, 
which redirects to devhome/community/index.html; this is 
as requested in issue 23850.  

IMHO this URL is probably not best, it should probably be 
the general contact URL at
http://www.netbeans.org/about/os/contact.html

Dafe, what do you think ?
Comment 5 _ lkramolis 2002-07-16 07:09:17 UTC
Should not I then rename 'Submit Feedback' link to something else?
Comment 6 Patrick Keegan 2002-07-16 11:57:08 UTC
I agree with Libor. If there is no Submit Feedback form, then the menu 
item should be changed to better reflect what the bookmark points to. 
How about Contact NetBeans? Ian, opinions?
Comment 7 iformanek 2002-07-16 13:46:59 UTC
How about?
- "Give us Feedback"
- "Talk to the Developers"
- "Join NetBeans"
Comment 8 Patrick Keegan 2002-07-16 14:33:44 UTC
I have no strong opinions about what the message should be or 
where the link should point to (seems to be a Marketing decision), but 
I think the wording of the bookmark should be reflective of the page 
it brings up. "Give us Feedback" sounds a lot like "Submit Feedback", 
and neither relate closely to the content of the "Contact" page Jack 
suggests. "Talk to the Developers" is better, but the Contact page 
encompasses more than that. "Join NetBeans" would be reasonable if the 
http://www.netbeans.org/devhome/community/index.html page was used. 

A compromise between my suggestion and one of Ian's would be to 
use "Contact the NetBeans Team" and link to 
http://www.netbeans.org/devhome/community/index.html

Ian, I think it's your final call.
Comment 9 iformanek 2002-07-16 15:09:46 UTC
OK, I agree "Contact the NetBeans Team" and link to 
http://www.netbeans.org/devhome/community/index.html
is the right one.
Comment 10 Patrick Keegan 2002-07-16 15:18:58 UTC
Oops, I meant Contact the NetBeans Team and this link 
http://www.netbeans.org/about/os/contact.html

Either link is acceptable, but I think the contact link is a little 
more accurate (e.g., the page contains links to the webmaster and 
feedback)
Comment 11 jcatchpoole 2002-07-16 15:23:19 UTC
I don't mean to complicate things, and this is definitely
not my decision, but why choose the community/index.html
page at all ?  The *only* "contact" related link here out
of the 4 in the box on the right, is to "join lists".  For
newbies joining a list is not a clear way of contacting
anyone.  IMHO this will just confuse anyone trying 
to "contact the team".

The normal contact page includes links to joining lists,
with more context and info about why you would want to do
that, as well as bug report links, feedback@ and webmaster@
links ... 

Just my HO, please disregard as you see fit :-)
Comment 12 iformanek 2002-07-16 15:29:01 UTC
Sounds good.
Comment 13 iformanek 2002-07-16 15:40:46 UTC
Grr, last attempt on clarification of the desirable state:
action name: Contact the NetBeans Team
link: http://www.netbeans.org/about/os/contact.html

Jack/Patrick, please reply if you disagree, otherwise let's call this
a decision.
Comment 14 Patrick Keegan 2002-07-16 16:07:35 UTC
Fine with me.
Comment 15 _ lkramolis 2002-07-16 17:18:05 UTC
Created attachment 6731 [details]
Proposed fix.
Comment 16 _ lkramolis 2002-07-16 17:20:55 UTC
Thanks to all. Last Ian's suggestion integrated to main trunk.
Comment 17 _ pkuzel 2002-07-16 17:49:10 UTC
Reviewed.
Comment 18 _ lkramolis 2002-07-17 16:22:35 UTC
Integrated to release34 branch.
Comment 19 pfelenda 2003-03-03 16:02:24 UTC
Verified in release 34 [200208222340].
Comment 20 Quality Engineering 2003-07-01 15:31:59 UTC
Resolved for 3.4.x or earlier, no new info since then -> closing.
Comment 21 Ondrej Vrabec 2015-09-11 10:06:17 UTC
*** Bug 215440 has been marked as a duplicate of this bug. ***