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Bug 237292 - Installation fails after installer does not correctly detect Mac OS X version
Summary: Installation fails after installer does not correctly detect Mac OS X version
Status: RESOLVED INCOMPLETE
Alias: None
Product: installer
Classification: Unclassified
Component: Mac Native (show other bugs)
Version: 7.4
Hardware: Macintosh Mac OS X
: P1 normal with 1 vote (vote)
Assignee: Jiri Rechtacek
URL:
Keywords:
: 237487 (view as bug list)
Depends on:
Blocks:
 
Reported: 2013-10-18 01:44 UTC by brian.castro
Modified: 2013-10-31 08:29 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments
Installation gets stuck on disk selection (157.04 KB, image/png)
2013-10-18 01:44 UTC, brian.castro
Details

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Description brian.castro 2013-10-18 01:44:26 UTC
Created attachment 141231 [details]
Installation gets stuck on disk selection

Installation wizard does not pick Mac OS X version, it displays a message that says v10.4 or later is needed. I currently run Mountain Lion (10.8.5). JDK 1.7 update 45 is installed. Installation obviously cannot proceed from here with no disk to select.

Don't know if its useful or not but trail of /var/log/install.log shows this:
ct 17 19:21:36 CESMBP01.local Installer[1998]: @(#)PROGRAM:Install  PROJECT:Install-735
Oct 17 19:21:36 CESMBP01.local Installer[1998]: @(#)PROGRAM:Installer  PROJECT:Installer-618
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Hardware: MacBookPro9,1 @ 2.30 GHz (x 8), 16384 MB RAM
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Running OS Build: Mac OS X 10.8.5 (12F45)
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: TMPDIR=/var/folders/pn/qqvgx2rj6hl_45xq4n_klsgh0000gp/T/
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: SHELL=/bin/bash
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: HOME=/Users/brian
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: USER=brian
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: LOGNAME=brian
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: SSH_AUTH_SOCK=/tmp/launch-eaINga/Listeners
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: Apple_Ubiquity_Message=/tmp/launch-qYopAY/Apple_Ubiquity_Message
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: Apple_PubSub_Socket_Render=/tmp/launch-fKZ83T/Render
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: COMMAND_MODE=unix2003
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Env: __CF_USER_TEXT_ENCODING=0x1F6:0:0
Oct 17 19:21:36 CESMBP01.local Installer[1998]: NetBeans 7.4  Installation Log
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Opened from: /Volumes/NetBeans 7.4/NetBeans 7.4.mpkg
Oct 17 19:21:36 CESMBP01.local Installer[1998]: Product archive /Volumes/NetBeans 7.4/NetBeans 7.4.mpkg trustLevel=202
Oct 17 19:21:36 CESMBP01.local Installer[1998]: External component packages (12) trustLevel=202
Oct 17 19:21:38 CESMBP01.local Installer[1998]: IFJS: *** exception: TypeError: 'undefined' is not an object (evaluating 'choices.webcommmon.selected')
Comment 1 brian.castro 2013-10-22 03:40:48 UTC
Even though I could not get to install Netbeans as my system was setup, I think I found what the issue is; I guess there is a bug in the module that detects the operating system IF the system is using FileVault 2 (don't know if its an issue with FileVault 1). I saw the very same problem with the flash updater but NOT any other applications I have installed thus far (and those have been more than a few). So being just curious about 2 applications giving the same error, I turned off FileVault 2 and sure enough, I was able to both install Netbeans and the Flash player update I was having the very same issue with.
Comment 2 Libor Fischmeistr 2013-10-23 06:08:59 UTC
*** Bug 237487 has been marked as a duplicate of this bug. ***
Comment 3 olimaz 2013-10-29 21:29:52 UTC
same here:

ct 29 15:24:12 oliBook.local Installer[728]: Env: Apple_PubSub_Socket_Render=/tmp/launch-J1pSNh/Render
Oct 29 15:24:12 oliBook.local Installer[728]: Env: COMMAND_MODE=unix2003
Oct 29 15:24:12 oliBook.local Installer[728]: Env: __CHECKFIX1436934=1
Oct 29 15:24:12 oliBook.local Installer[728]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:86
Oct 29 15:24:12 oliBook.local Installer[728]: NetBeans 7.4  Installation Log
Oct 29 15:24:12 oliBook.local Installer[728]: Opened from: /Volumes/NetBeans 7.4/NetBeans 7.4.mpkg
Oct 29 15:24:12 oliBook.local Installer[728]: Product archive /Volumes/NetBeans 7.4/NetBeans 7.4.mpkg trustLevel=202
Oct 29 15:24:12 oliBook.local Installer[728]: External component packages (4) trustLevel=202
Oct 29 15:24:14 oliBook.local Installer[728]: IFJS: *** exception: TypeError: 'undefined' is not an object (evaluating 'choices.webcommmon.selected')
Oct 29 15:24:22 oliBook.local Installer[728]: LSExceptions [0x7f8b60f038d0] unloaded
Comment 4 Jiri Rechtacek 2013-10-31 08:29:58 UTC
(In reply to olimaz from comment #3)
> same here:
> 
> ct 29 15:24:12 oliBook.local Installer[728]: Env:
> Apple_PubSub_Socket_Render=/tmp/launch-J1pSNh/Render
> Oct 29 15:24:12 oliBook.local Installer[728]: Env: COMMAND_MODE=unix2003
> Oct 29 15:24:12 oliBook.local Installer[728]: Env: __CHECKFIX1436934=1
> Oct 29 15:24:12 oliBook.local Installer[728]: Env:
> __CF_USER_TEXT_ENCODING=0x1F5:0:86
> Oct 29 15:24:12 oliBook.local Installer[728]: NetBeans 7.4  Installation Log
> Oct 29 15:24:12 oliBook.local Installer[728]: Opened from: /Volumes/NetBeans
> 7.4/NetBeans 7.4.mpkg
> Oct 29 15:24:12 oliBook.local Installer[728]: Product archive
> /Volumes/NetBeans 7.4/NetBeans 7.4.mpkg trustLevel=202
> Oct 29 15:24:12 oliBook.local Installer[728]: External component packages
> (4) trustLevel=202
> Oct 29 15:24:14 oliBook.local Installer[728]: IFJS: *** exception:
> TypeError: 'undefined' is not an object (evaluating
> 'choices.webcommmon.selected')
> Oct 29 15:24:22 oliBook.local Installer[728]: LSExceptions [0x7f8b60f038d0]
> unloaded

We are not able to reproduce the problem, regardless using FileVault or not. Currently tested on 10.9 (with FileVault) and 10.8.5 w/o FileVault. We need full installation log for deeply investigation. Please attach and add as much detail as possible. Thanks