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Bug 173833 - Cannot login to Plugin Portal
Summary: Cannot login to Plugin Portal
Status: RESOLVED FIXED
Alias: None
Product: updatecenters
Classification: Unclassified
Component: Pluginportal (show other bugs)
Version: 6.x
Hardware: PC All
: P1 blocker (vote)
Assignee: issues@updatecenters
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2009-10-06 09:50 UTC by Jiri Kovalsky
Modified: 2009-10-07 16:10 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Exception Reporter:

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Description Jiri Kovalsky 2009-10-06 09:50:55 UTC 
It's not possible to login to the Plugin Portal [1] now. It always displays "Your login information is incorrect. Please
try again." error message. Probably last login was possible on September 27th when "Versioning Support Module" [2] was
published. At least "nbadmin" can login without problems.

[1] http://plugins.netbeans.org/PluginPortal/faces/LoginPage.jsp
[2] http://plugins.netbeans.org/PluginPortal/faces/PluginDetailPage.jsp?pluginid=21575
Comment 1 _ rkusterer 2009-10-07 12:27:08 UTC 
To affected users: Do not change your passwords or have them reset -- your passwords are not the cause for this problem.

Jan Pirek wrote: "I can now ping, nslookup to netbeans.org from the pluginportal, anyway when I tried to log in it does
not work for me. I am afraid I can't do anything more with plugin portal then this sysadmin stuff. Can you David check
the logs to see if the login routine gets to the nb.org or if it still hangs?" (cc:ing David)
Comment 2 Jiri Kovalsky 2009-10-07 16:10:08 UTC 
OK, the incorrect DNS setup was fixed and the Plugin Portal application has been restarted. The login is now working
correctly. Thanks Honzo & David for your prompt investigation and help!