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Bug 109370 - Problem installing netbeans on Windows XP
Summary: Problem installing netbeans on Windows XP
Status: RESOLVED WONTFIX
Alias: None
Product: installer
Classification: Unclassified
Component: Tools bundle (show other bugs)
Version: 5.x
Hardware: PC All
: P3 blocker (vote)
Assignee: mslama
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2007-07-11 14:37 UTC by bradleyjpb
Modified: 2007-08-21 15:40 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments
Installation Stage where error occurs. (24.59 KB, image/jpeg)
2007-07-11 14:41 UTC, bradleyjpb
Details
Error Screen (46.51 KB, image/jpeg)
2007-07-11 14:42 UTC, bradleyjpb
Details
Error Screen (46.51 KB, image/jpeg)
2007-07-11 14:42 UTC, bradleyjpb
Details
Complete install log. (1.24 KB, application/octet-stream)
2007-07-18 15:38 UTC, bradleyjpb
Details
output from netbean -is:javaconsole (29.04 KB, application/octet-stream)
2007-07-19 15:55 UTC, bradleyjpb
Details

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Description bradleyjpb 2007-07-11 14:37:20 UTC
I have an HP xw4300 worstation and I'm trying to install Netbeans 5.5.1.  During installation I get an error while the 
installer is trying to create storage.  I have successfully installed and removed netbeans previously.

The log file entry is:
======================================================================================================================
(Jul 11, 2007 8:53:36 AM), Install, org.netbeans.installer.PostInstallFixupAction, dbg, deleting C:\Documents and 
Settings\jbradley\My Documents\netbeans\nb5.5\config\productid
(Jul 11, 2007 8:53:36 AM), Install, org.netbeans.installer.PostInstallFixupAction, dbg, deleting C:\Documents and 
Settings\jbradley\My Documents\netbeans\nb5.5\var\license_accepted
(Jul 11, 2007 8:53:37 AM), Install, org.netbeans.installer.PostInstallFixupAction, dbg, Trying to delete: C:\Documents 
and Settings\jbradley\My Documents\netbeans\nb5.5\var
(Jul 11, 2007 8:53:37 AM), Install, org.netbeans.installer.PostInstallFixupAction, dbg, uninstall Delete install dir 
on exit: C:\Documents and Settings\jbradley\My Documents\netbeans
(Jul 11, 2007 8:53:37 AM), Install, com.installshield.wizard.platform.win32.Win32ProductServiceImpl, msg1, 
uninstalling Files (files)
(Jul 11, 2007 8:53:49 AM), Install, org.netbeans.installer.PostInstallWizardAction, dbg, uid: 
274c5407c4fa26908310cb5c1c551000
(Jul 11, 2007 8:53:49 AM), Install, org.netbeans.installer.PostInstallWizardAction, dbg, Key -> 
Software\Microsoft\Windows\CurrentVersion\Uninstall
(Jul 11, 2007 8:53:49 AM), Install, org.netbeans.installer.PostInstallWizardAction, dbg, nbInstallDir: C:\Documents 
and Settings\jbradley\My Documents\netbeans
(Jul 11, 2007 8:53:49 AM), Install, org.netbeans.installer.NbSummaryPanel, dbg, queryEnter exitCode: -400
=====================================================================================================================
Comment 1 bradleyjpb 2007-07-11 14:41:19 UTC
Created attachment 44946 [details]
Installation Stage where error occurs.
Comment 2 bradleyjpb 2007-07-11 14:42:13 UTC
Created attachment 44947 [details]
Error Screen
Comment 3 bradleyjpb 2007-07-11 14:42:19 UTC
Created attachment 44948 [details]
Error Screen
Comment 4 bradleyjpb 2007-07-11 14:44:43 UTC
Additional information:

JDK - Sun JDK jdk1.5.0_06
Installer is a Local Admin
OS is Windows XP Professional
Comment 5 mslama 2007-07-18 14:40:19 UTC
Please could you attach complete install.log?
Comment 6 bradleyjpb 2007-07-18 15:38:37 UTC
Created attachment 45329 [details]
Complete install log.
Comment 7 mslama 2007-07-18 16:18:55 UTC
It is weird. It looks like end of uninstaller log. Installer log starts with:

(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, OS Info: Linux version
2.6.20-16-generic running on i386
(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, JVM Info: 1.5.0_12; Java
HotSpot(TM) Client VM 1.5.0_12-b04; Sun Microsystems Inc.
(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, Java Home:
/usr/java/jdk1.5.0_12/jre
(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, System Locale: en_US
(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, prop:
$L(org.netbeans.installer.Bundle, Product.name) resolvedProp: NetBeans IDE 5.5.1
(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, prop:
$L(org.netbeans.installer.Bundle, Product.description) resolvedProp: Full feature open source cross-platform Java IDE
(Jul 18, 2007 5:14:10 PM), Install, org.netbeans.installer.SetSystemPropertiesAction, dbg, prop:
$L(org.netbeans.installer.Bundle, Product.productNumber) resolvedProp: 5.5.1

You can also run installer with command line option -is:javaconsole. It will open additional window on Windows and
output log to this window. Then you can copy its content before you exit installer JVM.
Comment 8 bradleyjpb 2007-07-19 15:55:50 UTC
Created attachment 45392 [details]
output from netbean -is:javaconsole
Comment 9 mslama 2007-07-20 10:12:52 UTC
There is exception in log. Please make sure downloaded installer exe is correct. Check MD5 checksum - correct value is
given at download page.
I downloaded Windows installer for EN (actually it is the same ML build - it contains en, ja, zh, pt_BR) and MD5
checksum is:
69302529ea58b713c87d1460bcd5f75c  netbeans-5_5_1-windows.exe
Comment 10 mslama 2007-08-21 15:40:38 UTC
No response. Assuming downloaded installer file was corrupted (this is based on exception in log file). Please reopen if
it is not true ie. in case you download was correct.