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| Summary: | NPE during installation of software | ||
|---|---|---|---|
| Product: | installer | Reporter: | ekimm <ekimm> |
| Component: | Code | Assignee: | Kirill Sorokin <ksorokin> |
| Status: | RESOLVED WORKSFORME | ||
| Severity: | blocker | ||
| Priority: | P1 | ||
| Version: | 5.x | ||
| Hardware: | All | ||
| OS: | Windows XP | ||
| Issue Type: | DEFECT | Exception Reporter: | |
| Attachments: | installation error log | ||
Created attachment 31932 [details]
installation error log
The term coke suggests that you meant the Enterprise Pack installer.. Moving. The stack trace that you attached leads to the idea that the InstallShield VPD registry got corrupted. Please try moving it temporarily and see whether the error goes away. The IS VPD Registry is located at C:\Program Files\Common Files\InstallShield\Universal Deleting the installshield directory as specified corrected the problem. |
Utilizing cokemilestone15, I received the following from the installer as it exited with error. (Jul 17, 2006 10:32:19 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$Installer, err, java.lang.NullPointerException STACK_TRACE: 21 java.lang.NullPointerException at com.installshield.product.service.registry.PureJavaRegistryServiceImp l.getSoftwareObjectKeysWithParent(Unknown Source) at com.installshield.product.service.registry.PureJavaRegistryServiceImp l.updateSoftwareObjectKeyVersion(Unknown Source) at com.installshield.product.service.registry.PureJavaRegistryServiceImp l.updateSoftwareObject(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown Source) at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown S ource) at com.installshield.product.service.registry.GenericRegistryService.upd ateSoftwareObject(Unknown Source) at com.installshield.product.service.product.PureJavaProductServiceImpl$ InstallProduct.addToVPD(Unknown Source) at com.installshield.product.service.product.PureJavaProductServiceImpl$ InstallProduct.checkInstalledVersion(Unknown Source) at com.installshield.product.service.product.InstallableObjectVisitor.vi sitSoftwareObject(Unknown Source) at com.installshield.product.service.product.InstallableObjectVisitor.vi sitProductBean(Unknown Source) at com.installshield.product.service.product.InstallableObjectVisitor.vi sitProductBeans(Unknown Source) at com.installshield.product.service.product.PureJavaProductServiceImpl$ InstallProduct.install(Unknown Source) at com.installshield.product.service.product.PureJavaProductServiceImpl$ Installer.execute(Unknown Source) at com.installshield.wizard.service.AsynchronousOperation.run(Unknown So urce) at java.lang.Thread.run(Unknown Source)