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Bug 241079 - Installer hangs on "Downloading Auto Update Services"
Summary: Installer hangs on "Downloading Auto Update Services"
Status: RESOLVED DUPLICATE of bug 240557
Alias: None
Product: installer
Classification: Unclassified
Component: Code (show other bugs)
Version: 8.0
Hardware: PC Linux
: P3 normal (vote)
Assignee: Libor Fischmeistr
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-01-28 21:20 UTC by tbrunhoff
Modified: 2014-02-20 15:51 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments
the frozen dialog box (31.18 KB, image/jpeg)
2014-01-28 21:26 UTC, tbrunhoff
Details
all install logs in /root/.nbi/log (1.48 MB, application/x-bzip)
2014-02-20 15:43 UTC, tbrunhoff
Details

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Description tbrunhoff 2014-01-28 21:20:01 UTC

    
Comment 1 tbrunhoff 2014-01-28 21:22:01 UTC
This installer
    netbeans-trunk-nightly-201401270001-linux.sh
hangs after the install while tryng to download the update service.  The next and cancel buttons are disabled.
Comment 2 tbrunhoff 2014-01-28 21:22:15 UTC
This is on fedora 19.
Comment 3 tbrunhoff 2014-01-28 21:26:38 UTC
Created attachment 144486 [details]
the frozen dialog box

After starting the ide, the bottom of the screen shows "checking for external changes" as suspended.
Comment 4 Libor Fischmeistr 2014-01-29 08:03:08 UTC
Please attach the installer log - http://wiki.netbeans.org/NBIFAQ#What_information_is_needed_for_a_successful_bug_report.
Comment 5 Jiri Rechtacek 2014-01-29 09:22:55 UTC
(In reply to tbrunhoff from comment #1)
> This installer
>     netbeans-trunk-nightly-201401270001-linux.sh
> hangs after the install while tryng to download the update service.
How long in hanging? 1min, 10mins or longer? Thanks
  
> The next and cancel buttons are disabled.

It's intentional, checking for updates, installing them and then validation of installation cannot be interrupted.
Comment 6 Jiri Rechtacek 2014-01-29 09:25:30 UTC
(In reply to Libor Fischmeistr from comment #4)
> Please attach the installer log -
> http://wiki.netbeans.org/
> NBIFAQ#What_information_is_needed_for_a_successful_bug_report.

Right, it's really important for complete the evaluation of this bug. Thanks for posting of that one.
Comment 7 tbrunhoff 2014-01-29 17:30:26 UTC
> How long in hanging?
15 or 20 minutes.  I gave up waiting and killed it.

> It's intentional, checking for updates, installing them and then validation of installation cannot be interrupted.
Then you need to change the code so that it checks *itself* for a hang.

> Please attach the installer log
The only logs under ~/.nbi are from april 2013. As part of repeating #241077 I did uninstall some older NB installations, but not this one (201401270001). Is the webpage for the location of the installer log out of date? (http://wiki.netbeans.org/NBIFAQ) Is there another log location?
Comment 8 Jiri Rechtacek 2014-02-20 13:40:50 UTC
(In reply to tbrunhoff from comment #7)
> > How long in hanging?
> 15 or 20 minutes.  I gave up waiting and killed it.
> 
> > It's intentional, checking for updates, installing them and then validation of installation cannot be interrupted.
> Then you need to change the code so that it checks *itself* for a hang.
> 
> > Please attach the installer log
> The only logs under ~/.nbi are from april 2013. As part of repeating #241077
> I did uninstall some older NB installations, but not this one
> (201401270001). Is the webpage for the location of the installer log out of
> date? (http://wiki.netbeans.org/NBIFAQ) Is there another log location?

No, it isn't. All logs go to ~/.nbi, unless specify else manually when invoking the installer, alternatively it goes to /root/.nbi, if you invoke the installer as sudo.
Comment 9 tbrunhoff 2014-02-20 15:43:24 UTC
Created attachment 145444 [details]
all install logs in /root/.nbi/log
Comment 10 Jiri Rechtacek 2014-02-20 15:51:51 UTC
(In reply to tbrunhoff from comment #9)
> Created attachment 145444 [details]
> all install logs in /root/.nbi/log

Thanks, the logs makes the problem much clearly - it's dup of issue 240557. I guess you are not able to reproduce it on latest(*) Dev builds again. If it's still reproducible, please reopen ASAP. Regards

* http://bits.netbeans.org/download/trunk/nightly/latest/

*** This bug has been marked as a duplicate of bug 240557 ***