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My company is working on a cross platform program built on the openide platform. But I don't think the customers should be required to install the JDK in order to run the application. Is there a reason that must be installed on deployed applications?
I don't know where you find the information that you require JDK for running platform application. JDK is required for compiling, debugging... You can use only JRE for running the app and also you can directly integrate it into app - https://platform.netbeans.org/tutorials/nbm-nbi.html#bundling-jre.
The reason I came to this conclusion is because some alpha testers have had to install the JDK in order for it to work, which I don't understand. I'll try the package jre with app method
Is there a way to add a comment without changing the bug status?
Sorry, new to this....
Yes definitely you can add a comment without changing status. Just left the previous one.
Problem found. Quote from http://docs.oracle.com/javase/7/docs/webnotes/install/mac/mac-jre.html: Installing a JRE from Oracle will not update java -version symlinks or add java to your path. To be able to do this, you need to install the JDK.