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Consider implementing an FAQ search dialog and browser. It should work as follows: If the user runs into a problem with the IDE, he will invoke the FAQ search dialog either using a shortcut or a menu command. The user enters keywords related to his problem, presses the search button and the IDE returns a list of relevant FAQs, which he can then browse. The FAQ list should come bundled with the IDE, so that the feature would work also when the user is offline. The FAQ search dialog should inform users about available FAQ list updates and it should also provide an easy way how to perform the update.
Lowering prio. Search is possible using the browser at http://wiki.netbeans.org/NetBeansDeveloperFAQ