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When you add a new conversation and search or look in the list of the conversations this list isn't alphabetically sorted. When the list is huge it is difficult to find the correct entry.
Reassigning to issues@collab. Collab Support plugin is not actively maintained. Obsoleted in 6.7 by the newly introduced integration with Project Kenai, a collaborative environment for developers to host their open-source projects, which includes also a chat service.