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Bug 67735 - Installer Hangs at 9%
Summary: Installer Hangs at 9%
Status: RESOLVED WONTFIX
Alias: None
Product: installer
Classification: Unclassified
Component: Code (show other bugs)
Version: 5.x
Hardware: All All
: P4 blocker (vote)
Assignee: mslama
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2005-10-28 16:52 UTC by noelcosgrave
Modified: 2006-10-23 16:40 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:

Attachments
Install log file (15.11 KB, text/plain)
2005-10-31 19:43 UTC, noelcosgrave 		Details
Thread Dump (As Requested) (7.76 KB, text/plain)
2005-11-09 16:17 UTC, noelcosgrave 		Details
Add an attachment (proposed patch, testcase, etc.)

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Description noelcosgrave 2005-10-28 16:52:55 UTC 
Win2k Prof SP4. Installer hangs at 9% complete.
Comment 1 mslama 2005-10-31 07:31:26 UTC 
Is it reproducible? If yes run installer from console and use command line
option -is:log <Log file> and attach log here.
Comment 2 noelcosgrave 2005-10-31 19:43:32 UTC 
Created attachment 26501 [details]
Install log file
Comment 3 noelcosgrave 2005-10-31 19:51:27 UTC 
Yes, the issue is reproducable.  I have attached a log file, but it may not be
completed as the install process had to be killed instead of terminating normally.
Comment 4 mslama 2005-11-01 07:54:36 UTC 
Install log does not contain any error. You can run installer with command line
option -is:extract. It will extract setup.jar. Then run command 
java -Dtemp.dir="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp" -jar setup.jar 
from console. Of course you can set othet dir for temp.dir. If it hangs you can
get thread dump using Ctrl-Pause from console. Please attach thread dump here as
attachment. During run you can get also more detailed log in console from
installer. You can attach it here too.

As workaround you can use zip distribution to get working IDE.
Comment 5 mslama 2005-11-01 08:48:39 UTC 
Please also check MD5 checksum with value given at download page to make sure
your installer is not corrupted. 
For beta Win installer size is 59554272 and MD5 checksum is
cf9a5dda291ada975bec0a4df4fdfbba 
netbeans-5_0-daily-beta-bin-200509261930-windows-26_Sep_2005_1930.exe

If you use some daily or Q-build let me know exact build number so I can give
md5sum here.
Comment 6 noelcosgrave 2005-11-09 16:17:50 UTC 
Created attachment 26781 [details]
Thread Dump (As Requested)
Comment 7 mslama 2005-11-09 16:36:31 UTC 
There is no deadlock. It hangs in native method (creating desktop icon for NB):
"Thread-24" prio=5 tid=0x18305428 nid=0xc58 runnable [389f000..389fd88]
        at
com.installshield.wizard.platform.win32.Win32DesktopServiceImpl.createDesktopItem(Native
Method)

It is InstallShield code. I am sorry I have no idea why it happens. I did not
see such problem so far. Please use zip distribution as workaround.
Comment 8 mslama 2006-01-23 16:08:04 UTC 
Does it still happen with latest installer? We did not change anything in this
area. If there will be more reports the only thing we can do is to report this
problem to InstallShield. Closing for now.