User problem:
-----------------------------------
Writing an extension for NetBeans IDE is
nontrivial and harder than for most of the c
ompetitors (JBuilder, IntelliJ, Eclipse)

User need:
-----------------------------------
The API for extending NetBeans IDE needs to be
crisp and simple, following the pyramid of
complexity paradigm (easy/most common things are
easy, and do not require understanding of the
entire API. More complex things can be harder and
might require better understanding of the
architecture).

Product requirement:
-----------------------------------
Simplify the APIs, create docs that guide the
developer through most common operations
(task-based, rather than architecture-based), etc.