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Bug 236048 - Can't report issue from ide
Summary: Can't report issue from ide
Status: REOPENED
Alias: None
Product: connecteddeveloper
Classification: Unclassified
Component: Bugzilla (show other bugs)
Version: 8.0
Hardware: PC Linux
: P3 normal (vote)
Assignee: Tomas Stupka
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-09-17 02:30 UTC by janario
Modified: 2018-01-08 23:24 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Exception Reporter:

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Description janario 2013-09-17 02:30:12 UTC 
I've tried to report an issue from the ide in menu Help > Report Issues and when I submit it shows this message:


Security token error (unknown reason because Bugzilla < 4.0 was used) occurred during submission to https://netbeans.org/bugzilla.
Synchronize task and re-submit changes
Comment 1 Tomas Stupka 2013-09-17 08:13:10 UTC 
in case you are able to reproduce the issue, please run netbeans with the switch:
-J-Dorg.netbeans.modules.bugzilla.Bugzilla.level=-1

and attach your messages.log

thanks
Comment 2 Tomas Stupka 2013-09-17 10:10:03 UTC 
invoking "reload attributes" from an issue or query dialog could resolve the problem. Please let us know if it work for you. 

thanks
Comment 3 alexyarm 2014-04-09 18:37:27 UTC 
The "Report Issue" feature does not work for me for a long time, probably from NetBeans version 7.0. It still does not work in NetBeans v.8.0.I'm getting error message "I/O Error occurred while communicating with https://netbeans.org/bugzilla. ConnectionTimeoutException: The host did not accept the connection within timeout of 60000 ms" all the time. It could be because I'm have NetBeans installed on my office desktop connected to corporate Intranet with Internet Proxy what require authentication. But, I have Proxy properly configured in NetBeans - I could get updates and download plug-ins from NetBeans. It looks like "Report Issue" task does not use network Proxy configuration.
Comment 4 Tomas Stupka 2014-04-11 08:39:52 UTC 
> alexyarm
this issue was originally about something else. One report should be focused on one problem - please honor the bug report guidelines - http://wiki.netbeans.org/IssuezillaRules

feel free to report a new issue, please also attach your messages.log file after you have reproduced the problem when running netbeans with the switches: 
-J-Dorg.netbeans.core.network.proxy.NbProxySelector.level=-1 
-J-Dorg.netbeans.core.network.proxy.NbProxySelector.level=-1
-J-Dorg.netbeans.core.network.proxy.ProxyAutoConfig.level=-1
-J-Dorg.netbeans.modules.bugzilla.Bugzilla.level=-1
-J-Dorg.netbeans.libs.bugtracking.mylyn.level=-1

thanks
Comment 5 aschwarz1309 2018-01-08 23:24:03 UTC 
Win10-64

I have this same problem. I have run 

Netbeans64 -J-Dorg.netbeans.modules.bugzilla.Bugzilla.level=-1

with no output in the command window *(cygwin64) and the same result, to wit, the message 

"Security token error (unknown reason because Bugzilla 40 was used) occurred during submission to https://netbeans.org/bugzilla
 
 Synchronize task and re-submit changes."

Is output on a pop-up dialog window.

I have tried to update my Netbeans but the update dialog says there is nothing to update. 

What do I need to do to report errors?