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Bug 227025 - Ambiguous wording in Exception Reporter may confuse users
Summary: Ambiguous wording in Exception Reporter may confuse users
Status: RESOLVED WONTFIX
Alias: None
Product: ide
Classification: Unclassified
Component: Exceptions Reporter (show other bugs)
Version: 7.3
Hardware: PC Windows 7
: P3 normal (vote)
Assignee: Tomas Danek
URL:
Keywords: UI, USABILITY
Depends on:
Blocks:
 
Reported: 2013-03-05 10:23 UTC by Petr Somol
Modified: 2013-03-07 09:00 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments
screenshot - current exception reporter with View Data button (123.74 KB, image/png)
2013-03-05 10:23 UTC, Petr Somol
Details

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Description Petr Somol 2013-03-05 10:23:56 UTC
Created attachment 132192 [details]
screenshot - current exception reporter with View Data button

We have a complaint from a user that reported an exception and as a result his IDE log got eventually attached to the resulting bugzilla issue - the complaint states that it was not clear to the user that the log would eventually become publicly available at bugzilla, nor was there an option to forbid its inclusion/publishing.

I checked the current Exception Reporter window (see attachment) and found that it does show all the data that will be transferred after the user clicks Send, but it is true that the current UI can be misunderstood by some - the data to be sent are available under the button View Data, and it is possible (no matter how unlikely) to think that this is just details to be viewed at this moment by interested user but not to be actually sent.

To prevent any such confusion it would be better to make the button wording more explicit, like "View Data To Be Sent" or so.

I am not sure whether to allow to not attach log files. Probably it would be better to allow this as users may have whatever reasons for not wanting to attach. However, the fact that not including logfiles seriously decreases chances for the issue to be resolved should be clearly communicated.
Comment 1 Marian Mirilovic 2013-03-07 09:00:37 UTC
Petr, the mentioned bug was about the way when reporter reports new bug through the IDE (Help | Report Issue) .
We plan to do some changes in Report Exceptions dialog, but not in this particular case, sorry.