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Bug 173678 - Add "Report Issue..." menu option to Help Menu
Summary: Add "Report Issue..." menu option to Help Menu
Status: CLOSED FIXED
Alias: None
Product: connecteddeveloper
Classification: Unclassified
Component: Bugzilla (show other bugs)
Version: 6.x
Hardware: PC Windows Vista
: P3 blocker (vote)
Assignee: Tomas Stupka
URL:
Keywords:
: 74562 (view as bug list)
Depends on:
Blocks:
 
Reported: 2009-10-03 10:31 UTC by gliesian
Modified: 2011-11-04 17:31 UTC (History)
4 users (show)

See Also:
Issue Type: ENHANCEMENT
Exception Reporter:


Attachments

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Description gliesian 2009-10-03 10:31:49 UTC
Consider adding a "Report Issue..." menu option under the Help menu that directs the user to the NetBeans Issue web 
page, "http://www.netbeans.org/community/issues.html".

This functionaly does *not* need to be integrated into the IDE (a help link is fine), as the Web Browwer "Embedded 
Mozilla Browser" setting will do this (integration-feel) for the user...  adding the issues web page into the main 
window of the application.

-- Thanks, Robert
Comment 1 Petr Dvorak 2009-11-12 06:17:10 UTC
Adding xdesign on CC.
Comment 2 Ondrej Langr 2009-11-12 06:56:09 UTC
Reporting a netbeans issue currently requires registration so that even if having the item in the menu, there would still be a significant barrier. 

Another question is, whether we really want to lower this barrier, since it would mean increased number of bugs (including duplicates) and more effort needed to process them. 

While it's certainly good to have user feedback, there needs to be a balance. If we lowered the barrier, we would need a mechanism to prevent duplicate entries.
Comment 3 Petr Dvorak 2009-11-12 07:08:59 UTC
I agree, but if the link pointed to the page reporter mentions, at least our users find out what to do in order to submit a bug report...

The page also let's you search for an issue, so an user could at least search for the bug he/she meets...

I just liked this idea and wanted to hear someone's opinion;)...
Comment 4 gliesian 2009-11-12 15:35:44 UTC
If you can tag the issues coming for the NetBeans IDE (automated, that is), then that can provide another filter since you may be anticipating a large number of newbie (unchecked for duplicate) entries.
Comment 5 Ondrej Langr 2009-11-13 07:31:53 UTC
Petr: I'm not at all against. I just think we should be careful as this may significantly increase number of bugs. If we get mostly real IDE problems and issues, then no problem with me. 

Maybe Marian is the person to talk to about this?
Comment 6 Ondrej Langr 2009-11-25 03:35:39 UTC
Talked to Marian and he agrees. Let's try to get this into next version ..
Comment 7 Marian Mirilovic 2010-04-09 07:38:17 UTC
It's there
Comment 8 gliesian 2010-05-04 16:14:13 UTC
*** Bug 74562 has been marked as a duplicate of this bug. ***