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the conditions + flow of the exception report in the ExR database and issuezila gets more and more complicated. We need a flowchart with all the states, all branches and all actions that can happen to a ExR. From the click of Submit button to end of processing. http://en.wikipedia.org/wiki/Flowchart
I've created a diagram. I'm not sure it's detailed enought. If not please reopen and describe desired additions. http://wiki.netbeans.org/ReporterProcessFlow