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Bug 170846

Summary: New install hangs at 0% when using WE4Java Screen Reader
Product: installer Reporter: ptbrunet <ptbrunet>
Component: CodeAssignee: issues <>
Status: RESOLVED INCOMPLETE QA Contact: issues <>
Priority: P2 Keywords: A11Y
Version: 6.x   
Target Milestone: TBD   
Hardware: PC   
OS: Windows XP   
Issue Type: DEFECT Exception Report:
Attachments: NetBeans 6.7.1 Installer Hang
output when using --verbose --output out.txt
output when using --extract and then running bundle.jar

Description ptbrunet 2009-08-24 23:56:21 UTC
Trying to install via netbeans-6.7.1-ml-javase-windows.exe but installer hangs at 0%.  

C:\Documents and Settings\Pete>java -version
java version "1.6.0_15"
Java(TM) SE Runtime Environment (build 1.6.0_15-b03)
Java HotSpot(TM) Client VM (build 14.1-b02, mixed mode, sharing)
Comment 1 dlipin 2009-08-25 14:47:16 UTC
Please run installer with "--verbose --output out.txt" arguments and attach out.txt file to this issue.

It can be also helpful if you additionally run installer in the following manner (from command-line)
cd <dir-with-installer>
netbeans-6.7.1-ml-javase-windows.exe --extract
java -jar bundle.jar > out2.txt 2>&1
After it hangs, please press "Ctrl-Break" in the console a few times, then Ctrl-C.
Please attach out2.txt as well. 

Please also attach the screenshot of hanging.
Comment 2 ptbrunet 2009-08-25 15:52:27 UTC
Created attachment 86634 [details]
NetBeans 6.7.1 Installer Hang
Comment 3 ptbrunet 2009-08-25 16:08:37 UTC
Created attachment 86638 [details]
output when using --verbose --output out.txt
Comment 4 ptbrunet 2009-08-25 16:28:11 UTC
Using the extract method is a successful workaround.  I will next attach out2.txt from that installation.
Comment 5 ptbrunet 2009-08-25 16:30:11 UTC
Created attachment 86641 [details]
output when using --extract and then running bundle.jar
Comment 6 dlipin 2009-08-25 18:36:38 UTC
That could be related to WE4Java Screen Reader.
I`m not quite sure whether it is suitable to ask that but could you please turn it temporary off and try run installer 

PS. Is that the right version that you use?
Comment 7 ptbrunet 2009-08-26 16:59:33 UTC
That was it.  I commented out that line in C:\Program Files\Java\jre6\lib\ and the problem went

# Load the Java support for WE4Java into the JVM 

If you want to contact Jay he is Jay.Macarty at pbsg dot com
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