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Bug 225799 - unable to report issue
Summary: unable to report issue
Status: RESOLVED INCOMPLETE
Alias: None
Product: connecteddeveloper
Classification: Unclassified
Component: Bugzilla (show other bugs)
Version: 7.3
Hardware: PC Windows 7 x64
: P3 normal (vote)
Assignee: Tomas Stupka
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-02-06 14:34 UTC by toben
Modified: 2013-05-31 15:22 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Exception Reporter:


Attachments
Report a New Issue feature does not work behind a corporate firewall (55.54 KB, text/plain)
2013-03-19 18:26 UTC, alexyarm
Details
log of bugzilla connection timeout (5.36 KB, text/x-log)
2013-03-21 07:48 UTC, toben
Details

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Description toben 2013-02-06 14:34:42 UTC
I am getting a timeout exception after a while. In the log-file I found:

INFO [org.netbeans.modules.bugzilla.Bugzilla]: validating [http://netbeans.org/bugzilla,toben,******,,******,null, null]
WARNING [org.netbeans.modules.bugzilla.Bugzilla]: validate for [NetBeans,http://netbeans.org/bugzilla,toben,******,null,******] has failed, yet the returned error message is null.

I tested here the http - connection. https delivers the same message.

I request through a proxy. Within my browser all works well.

Regards

Tobias
Comment 1 Tomas Danek 2013-02-22 14:43:42 UTC
I guess this belong to connected develeoper / bugzilla. Reassaging.
Comment 2 Tomas Stupka 2013-02-22 14:56:51 UTC
how are your proxy settings in the ide?

you are using 7.3 right?
Comment 3 toben 2013-02-23 14:06:57 UTC
The same problem occured with Netbeans 7.2. My proxy settings are correct, I think, because the plugin center works as expected or maven dependency getting is working as well. The requested URL works within a browser which uses the same proxy settings.
Comment 4 Tomas Stupka 2013-03-01 14:48:18 UTC
please run the IDE with the switches

-J-Dorg.netbeans.modules.bugzilla.Bugzilla.level=-1
and
-J-Dorg.netbeans.libs.bugtracking.mylyn.level=-1

reproduce the problem and attach you messages.log file to the issue

thanks
Comment 5 Tomas Stupka 2013-03-19 18:10:16 UTC
any update on this?
Comment 6 alexyarm 2013-03-19 18:26:14 UTC
Created attachment 132799 [details]
Report a New Issue feature does not work behind a corporate firewall

I cannot report issues I have because I'm getting timeout error all thge time I try to report about an issue.
Comment 7 Tomas Stupka 2013-03-20 11:02:04 UTC
(In reply to comment #6)
> Created attachment 132799 [details]
> Report a New Issue feature does not work behind a corporate firewall
> I cannot report issues I have because I'm getting timeout error all thge time I
> try to report about an issue.
it is necessary to create the messages.log also with the switch -J-Dorg.netbeans.libs.bugtracking.mylyn.level=-1
the proxy settings used  for the bugzilla connection will be listed then. please check if they are correct. 

thanks
Comment 8 toben 2013-03-21 07:48:10 UTC
Created attachment 132886 [details]
log of bugzilla connection timeout

I hope these are the relevant messages. Sorry about the late reply.
Comment 9 toben 2013-03-21 08:02:29 UTC
An update to this. When I remove the proxy settings from Netbeans and configure it in my windows system, it works.
Comment 10 toben 2013-03-21 08:19:44 UTC
I am not sure anymore that it works, but the Report issue form opens.
Comment 11 Tomas Stupka 2013-03-21 16:23:48 UTC
(In reply to comment #8)
> Created attachment 132886 [details]
> log of bugzilla connection timeout
> 
> I hope these are the relevant messages. Sorry about the late reply.
unfortunately, we woud need more info. please add also the switch
-J-Dorg.netbeans.core.NbProxySelector.level=-1 

and attach your whole messages.log

thanks
Comment 12 Tomas Stupka 2013-05-31 15:22:27 UTC
any update on this?